We stand behind all of our products and guarantee our Fireglass Crystals and Pebbles for life against discoloration, cracking and melting for as long as you own our product and use our burner. Some manufacturers burners that are designed around wood usage could cause issues.
We do not warranty our recycled glass which includes Diamonds and Ice Cubes for use in fire features since it is recycled and made from different types of glass and could crack when used in heat or change color.
Our burners are the highest quality, heaviest stainless steel and come with the longest warranty in the industry. Arc burners and Fire Pit Rings and single pipe burners include a 5 year warranty.
We only sell the Highest Quality products in the industry, and we stand behind them.
Credits will be issued in the original form of payment. We are not responsible for returns sent without return authorization or for returns sent to the incorrect location. Shipping charges are not refundable. Return shipping charges are customer's responsibility. If you received the Free Shipping Promotion when you ordered and you return the glass, the Shipping Charges that Fire On Glass paid will be subtracted from the customer's refund.
Returns will be honored up to 30 days from the date of purchase, provided the product is in new and resalable condition. Bags of glass should be factory sealed and not mixed with other colors. Pre-Mixed Colors are not returnable. Refund will be issued in full, less any associated shipping charges once the product has been received and inspected.
E-mail or call Fire On Glass for a Return Authorization and a return shipping address.